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Below are the answers to questions that we are frequently asked. Please feel free to contact us if we have not addressed your concerns. ORDERING: What is your contact information? How do I place an order? How do I pay for my order? How long does it take to receive my order? Will I receive a confirmation after I place my order? Will I be notified after my order has shipped? Do you ship worldwide? What are your shipping rates? PRODUCT INFORMATION: What sizes, colors and styles of shirts do you offer? Can I have my items personalized? GENERAL: How long have you been in business? Do you have a catalog? What is your privacy policy? What is your return policy?
What is your contact information?Please feel free to contact us with any comments or questions you might have.E-Mail: ken@smilingyak.com Telephone: (352)-683-8245 (12 Noon - 11PM*) Address: Ken & Trisha Brooks 363 Hartwood Ave Spring Hill, FL 34606
*We try to be available for calls from 12PM-11PM but please
note that Smiling Yak is a small family business and at times we have
commitments that require us to leave the phone unattended. If your call is
answered by our answering machine please leave a message and we will return
your call as quickly as possible.
How do I place an order?There are 4 ways to place an order with Smiling Yak
How do I pay for my order?We Accept MasterCard, Visa, Discover, personal checks, money orders and PayPal (please ask us to send you a PayPal invoice) as payment.
How long does it take to receive my order?All Orders are shipped the next business day by priority mail. You should receive your package within 2-3 business days. During an especially busy season, delivery may take a little longer but you can be sure that we will send your package on it's way the next business day.
Will I receive a purchase confirmation?Yes, you should receive an automated confirmation E-Mail within a few minutes of placing an order.
Will I be notified after my order has shipped?Yes, you will receive a confirmation e-mail on the day that your order ships.
Do you ship worldwide?Yes, we do ship internationally. Please note that additional shipping may apply. There are some countries that we are unable to ship to at the present time due to excessive fraud. These countries include Bulgaria, Gambia, Ghana, Indonesia, Nigeria, Romania, Russia and Singapore. We apologize for any inconvenience this may cause to the many honest people in those countries.
What are your shipping rates?All US orders are shipped the next business day by priority mail.
What sizes, colors and styles of shirts do you offer?
Can I have my items personalized?Yes, the following items can be personalized:
Follow these links to see examples of T-Shirts & Tote Bags
How long have you been in business?Offering unique items to animal lovers & hobbyists since 1980. Online since 2001.
Do you have a catalog?No, sorry we don't have a catalog. We are constantly adding new items to our line and a paper catalog would soon be out of date.
What is your privacy policy?Protecting your personal information is our top priority.Smiling Yak does NOT sell or rent our customers names, addresses or e-mail addresses to anyone. We may on occasion send out a special e-mail to let you know of a sale or special promotion. If you get an e-mail from us and you DO NOT want to continue receiving these
announcements, simply reply with the word REMOVE in the subject line and we will
remove your name from our e-mail lists.
What is your return policy?It's important to us that you are happy with your purchase. You may return any of our items (except
personalized items) within 14 days for a full refund or exchange.
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363 Hartwood
Ave Spring Hill, FL 34606